Download The Help Desk Audit: Blueprint for Success eBook
by Julie L. Mohr

If you manage help desk or service desk operations this book is an essential tool for achieving the best possible level of efficiency and customer satisfaction
If you manage help desk or service desk operations this book is an essential tool for achieving the best possible level of efficiency and customer satisfaction. I recommend also getting the companion CD titled, "The Help Desk Audit Toolkit" (ISBN 0974080810), which contains the forms and other artifacts used in this book
The Help Desk Audit book. In an effort to assist IT managers, The Help Desk Audit: Blueprint for Success identifies critical areas of weakness within the support environment and provides practical, step-by-step improvement strategies.
The Help Desk Audit book. This book contains audits in all cr In the current economy, IT managers must find creative approaches to improve IT services with reduced funding and fewer resources.
In an effort to assist IT managers, The Help Desk Audit: Blueprint for Success identifies .
In an effort to assist IT managers, The Help Desk Audit: Blueprint for Success identifies critical areas of weakness within. Developed originally as a workshop, this book contains audits in all critical areas of the support organization including: Help Desk Foundation, People, Process, Tools and Customer Relationship Management. Each audit rates the maturity of the support organization: Advanced, Mature, Emergent or Immature. This "do-it-yourself" audit and improvement process provides the framework and guidance to enhance the support organization's ability to ensure customer success.
Items related to The Help Desk Audit: Blueprint for Success. This book contains audits in all critical areas of the support organization including: Help Desk Foundation, People, Process, Tools and Customer Relationship Management. Mohr, Julie L. The Help Desk Audit: Blueprint for Success. ISBN 13: 9780974080802. This do-it-yourself audit and improvement process provides the framework and guidance to enhance the support organization's ability to ensure customer success.
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Application Outsourcing: The management challenge. White Paper Application Outsourcing: The management challenge Embedding software quality management for mutual benefit Many large organizations that rely on mainframe applications outsource the management.
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls exist so that only authorized staff can archive the users’ entries. It also determine if there are sufficient controls to escalate issues according to priority.
The Help Desk Audit Toolkit: Companion CD. Julie L. Mohr. Recently Viewed and Featured.
A BLUEPRINT for SUCCESS is the architectural rendition of what success should look like. It will give you the detail and various views of the concept. It is no secret that achieving goals is a personal and individual pursuit. Your goals are invariably different to those of your neighbor. One important secret in pursuing your goal is in your ability to identify it clearly and distinctly.