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Download Lean for the Public Sector: The Pursuit of Perfection in Government Services eBook

by Bert Teeuwen

Download Lean for the Public Sector: The Pursuit of Perfection in Government Services eBook
ISBN:
1439840229
Author:
Bert Teeuwen
Category:
Management & Leadership
Language:
English
Publisher:
Productivity Press; 1 edition (December 16, 2010)
Pages:
224 pages
EPUB book:
1696 kb
FB2 book:
1730 kb
DJVU:
1199 kb
Other formats
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Rating:
4.6
Votes:
503


Bert Teeuwen is a senior Lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a. .Those working in government or public services may find this other book useful: Agile Project Management for Government.

Bert Teeuwen is a senior Lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a firm that specializes in providing training in Lean practices and principles. Detail: The book starts well by taking a public sector perspective - it defines seven citizen roles. It recognises, for example, that the user of a service (a foreign tourist perhaps) may not be a citizen of the country or a taxpayer. The roles discussed show that the term & is too generic for analysing performance in many public services.

The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving .

The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the 'We don't make widgets' mentality.

Introduction to Lean Management Improvement in the Public Sector Lean: That’s about Cars, Right? . Bert Teeuwen is a senior Lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a firm that specializes in providing training in Lean practices and principles.

Introduction to Lean Management Improvement in the Public Sector Lean: That’s about Cars, Right? Five Basic Principles in Lean. Adding Value: Who Is the Customer? Portrait of a Citizen Critial Quality Parameters. We provide complimentary e-inspection copies of primary textbooks to instructors considering our books for course adoption. Request an e-inspection copy.

The Perfect Public Service Provider. Engineering & Technology. Cases of Process Improvement. The Process-Oriented Organization.

Bert Teeuwen is a senior Lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a firm that . Introduction to Lean Management Improvement in the Public Sector Lean: That's about Cars, Right? Five Basic Principles in Lean Adding Value: Who Is the Customer?

Bert Teeuwen is a senior Lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a firm that specializes in providing training in Lean practices and principles. Country of Publication. Introduction to Lean Management Improvement in the Public Sector Lean: That's about Cars, Right? Five Basic Principles in Lean Adding Value: Who Is the Customer?

Brief History of Lean. Introduction to Lean Concepts - 1 - Продолжительность: 3:21 tcmc Quality Management Services Recommended for you.

Brief History of Lean. 3:21. An Introduction to Lean Thinking - Продолжительность: 17:01 Washington State Government Recommended for you. 17:01. Топ 15 станков для бизнеса на 2019 год.

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Home . Details for: Lean for the public sector . A Productivity Press book. Translated from Dutch. Includes bibliographical references (p. 189-190) and index. Details for: Lean for the public sector : Normal view MARC view ISBD view. Lean for the public sector : the pursuit of perfection in government services, Bert Teeuwen.

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program.

The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.

Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the 'We don’t make widgets' mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program.