almediah.fr
» » Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business & Management Series)

Download Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business & Management Series) eBook

by Denis H. Detzel,Robert L. Desatnick

Download Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business & Management Series) eBook
ISBN:
1555424155
Author:
Denis H. Detzel,Robert L. Desatnick
Category:
Marketing & Sales
Language:
English
Publisher:
Jossey-Bass; Revised edition (May 28, 1993)
Pages:
320 pages
EPUB book:
1345 kb
FB2 book:
1765 kb
DJVU:
1927 kb
Other formats
rtf lrf mobi txt
Rating:
4.9
Votes:
954


Start by marking Managing to Keep the Customer: How . Hardcover, 320 pages. Published May 28th 1993 by Jossey-Bass (first published May 1993).

Start by marking Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization as Want to Read: Want to Read savin. ant to Read. To achieve that end, they reveal how to recruit and maintain a motivated, high-quality work force that builds loyalty and keeps customers coming back. Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business and Management Series).

Desatnick, Robert . San Francisco : Jossey-Bass. SIMILAR ITEMS (based on metadata). Terms of Service (last updated 12/31/2014). inlibrary; printdisabled; ; americana.

to Achieve and Maintain Superior Customer Service Throughout the Organization.

book by Robert L. Desanick. Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughout the Organization. by Robert L. Select Format: Hardcover.

Jossey-Bass Publishers

Jossey-Bass Publishers. A few weeks ago, I traveled to Fort Worth to help celebrate the occasion of my younger brother receiving his master's degree from Southwestern Baptist Theological Seminary. In his book, "Managing to Keep the Customer," or "How to Achieve and Maintain Superior Customer Service Throughout the Organization," Robert Desatnick describes key strategies which have been used by such companies as McDonald's and Citicorp to achieve superior customer service performance. He then outlines step-by-step procedures by which other firms can incorporate these strategies.

Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization. Dresner, . Windle, . Airport dominance and yields in the US airline industry.

Customers who viewed this item also viewed Edgar H. Schein is Sloan Fellows Professor of Management Emeritus at. .

Customers who viewed this item also viewed. Page 1 of 1 Start overPage 1 of 1. This shopping feature will continue to load items. Edgar H. Schein is Sloan Fellows Professor of Management Emeritus at the Sloan School of Management at the Massachusetts Institute of Technology. This makes the book a useful guide for someone new to an organization (and creating a picture for oneself of it), for someone leading an organization and wanting to change aspects of it, in an M&A context, where companies get merged and acquired (and where the cultural compatibility and the minefields associated therewith are often neglected prior to the deals.

Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer. Users who liked this book, also liked.

Books: Desatnick, . Detzel, Managing to Keep the Customer, Jossey-Bass, 1993. Achieving Excellence Through Customer Service, Best Sellers, 1996. Whiteley, Richard, The Customer Driven Company, Addison-Wesley, 1993. Langevin, Roger, Bill Christopher, Customer Focus: A Strategy for Success, Crisp Publications, 1998. Fick, Barbara . The American Bar Association Guide to Workplace Law: Everything You Need to Know About Your Rights As an Employee or Employer, Times Books, 1997.

Managing Business Systematic Approach. Filed Under: Business plans. The application states that the customer satisfaction index has been improved to 90% during 2001-2002

Managing Business Systematic Approach. The approach of the division to improve its support processes and to keep them current with business needs and directions is also not addressed in the application. 7. 0 Business Results The division has reported levels and trends in key measures of product and service performance. The application states that the customer satisfaction index has been improved to 90% during 2001-2002. However, the levels of customer dissatisfaction and customer satisfaction relative to competitors are not reported.

Organizations need to identify who their customers are, what they want and develop strategies to achieve those customer requirements.

2. Assess Customer Needs. Organizations need to identify who their customers are, what they want and develop strategies to achieve those customer requirements. A strong customer service strategy is what separates the successful organizations from the rest. For more information on measuring customer satisfaction check out Measuring Customer Satisfaction and Loyalty.

Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.