Download I Was Your Customer: A Survival Kit for World-Class Customer Care eBook
I Was Your Customer book. Goodreads helps you keep track of books you want to read
I Was Your Customer book. Goodreads helps you keep track of books you want to read. Start by marking I Was Your Customer: A Survival Kit For World Class Customer Care as Want to Read: Want to Read savin. ant to Read. Read by Peter Cheales.
Advance praise for the customer service survival kit. This brilliant book is a page-turner. This book enlightened me to things I was doing wrong when it comes to dealing with irate and entitled customers. Richard Gallagher gives captivating explanations of more than just what to say to upset customers: he tells you why to say it, when, and how. It’s a must-read for anyone who serves customers. I realized I used a lot of trigger words that would only further anger them, and had no idea. It also helped me realize that my colleagues were providing me bad customer service tips.
Book Format: Choose an option. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. Tell us if something is incorrect. The Customer Service Survival Kit - eBook.
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Is your survival kit ready? Test your knowledge on what should be included in a kit with our short quiz, and then . Survival Kit Supplies. Being prepared means being equipped with the proper supplies you may need in the event of an emergency or disaster
Is your survival kit ready? Test your knowledge on what should be included in a kit with our short quiz, and then scroll down for our full list of recommended supplies. Being prepared means being equipped with the proper supplies you may need in the event of an emergency or disaster. Keep your supplies in an easy-to-carry emergency preparedness kit that you can use at home or take with you in case you must evacuate. Take the short quiz below to test your knowledge, then scroll down for our full list of recommended supplies. What Do You Need In A Survival Kit? At a minimum, you should have the basic supplies listed below
How important is Customer Care? Well, how important are your customers? .
How important is Customer Care? Well, how important are your customers? At the Institute, we believe that Customer Care is critical to every company’s success. If it’s good, customers may come back. If it’s excellent, they’ll keep coming back. Our Consulting Services provide organizations with expertise in every area of Customer Care, from assessment to training to satisfaction surveys. The Institute can customize a Customer Care Program for virtually any business. The result? Customer satisfaction goes up. Profits follow. Customer Care Assessment.
Your customers are looking for familiar, consistent experiences. Every time a customer contacts you, you have a choice: be like everyone else, or exceed their expectations and leave a lasting impression that turns them into raving fans. Whether it’s your call center or billing process, evaluate which interactions cause pain points for them.