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by Nigel Hill BSC,Graham Roberts-Phelps,John Brierley,Rob Macdougall

Download How to Measure Customer Satisfaction eBook
ISBN:
0566081938
Author:
Nigel Hill BSC,Graham Roberts-Phelps,John Brierley,Rob Macdougall
Category:
Processes & Infrastructure
Language:
English
Publisher:
Gower Publishing Company; 1 edition (January 1, 1999)
Pages:
136 pages
EPUB book:
1384 kb
FB2 book:
1338 kb
DJVU:
1400 kb
Other formats
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Rating:
4.9
Votes:
585


Nigel Hill is founding Director of The Leadership Factor Ltd, a company which specializes in customer satisfaction measurement

Nigel Hill is founding Director of The Leadership Factor Ltd, a company which specializes in customer satisfaction measurement.

Nigel Hill, John Brierley, Robert Macdougall. Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance.

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Created April 30, 2008.

Customer satisfaction and loyalty are key differentiators between the better and poorer . WithNigel Hill, John Brierley, Rob MacDougall.

Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction.

Find nearly any book by Rob Macdougall Graham Roberts-Phelps. Nigel Hill BSC. Learn More at LibraryThing.

Find nearly any book by Rob Macdougall. Get the best deal by comparing prices from over 100,000 booksellers. Find all books by 'Rob Macdougall' and compare prices Find signed collectible books by 'Rob Macdougall'. How to Measure Customer Satisfaction. ISBN 9780566085956 (978-0-566-08595-6) Softcover, Routledge, 2019. Find signed collectible books: 'How to Measure Customer Satisfaction'. Graham Roberts-Phelps. Rob Macdougall at LibraryThing.

by Nigel Hill (Author), John Brierley (Author), Rob Macdougall (Author)

How to Measure Customer Satisfaction by Nigel Hill (Author), John Brierley (Author), Rob Macdougall (Author). Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation. Sponsored High Speed Downloads. 5387 dl's @ 2723 KB/s.

Nigel Hill, John Brierley. How to Measure Customer Satisfaction (ebook). Published July 5th 2017 by Routledge. Author(s): Nigel Hill. ISBN: 1351930036 (ISBN13: 9781351930031).

Nigel Hill, John Brierley and Rob MacDougall. This book is of the practitioner’s how-to-do-it variety, and according to the cover is a ‘highly practical guide to developing and running an effective customer satisfaction management (CSM) programme’. All three authors are consultants with The Leadership Factor Ltd, and claim extensive hands-on experience working with clients in CSM. The book leaps straight into the how-to of measurement.

By: Nigel Hill; John Brierley. digital pages viewed over the past 12 months. Publisher: Routledge. Print ISBN: 9781138407855, 1138407852. institutions using Bookshelf across 241 countries. Save up to 80% by choosing the eTextbook option for ISBN: 9781351930048, 1351930044. The print version of this textbook is ISBN: 9781138407855, 1138407852.

The success of a business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book aims to help businesses reach that goal. It is a practical guide to measuring customer satisfaction.